Frequently Asked Questions

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Is there a minimum amount in revenue that I must generate to qualify for your billing service?

I just did an analysis to determine what I am paying right now for my billing staff.  It turned out to be just under 6% of my overhead.  How do I justify paying your company 8%?  If my practice generates $1,000,000.00 and I am presently spending $60,000.00, how can I justify the increase to my overhead of an additional $20,000.00?

Why do you require a contract?  Couldn’t I just do month-to-month billing?

I feel like I would lose control over my billings if I outsource.  How can you assure me the billing service is doing a good job?

What benchmarks should I be looking for from a billing service?

What about patient owed-balances?  Will the billing services contact patients who do not pay their bills or do not follow the payment plans that the patient agreed to?

How does your billing service develop its rates?  Your percentage of 8% seems high.  We have spoken with other billing services that offered to do the billing for 5% to 6%.  Why are you so high?

How do I know that your staff is not embezzling money from our company?

Can I have you do my billing even if some of my partners don’t want to out-source?

Do you give any discounts to a practice that does large volume?  Our practice does over $1.5 million in receipts each year and we feel that we should be able to negotiate.

What about cosmetic services and over-the-counter dispensing?  Do I need to pay you 8% on my cash business as well?

Can I sign a contract with you to bill only certain carriers?

Are you familiar with billing for PAs and NPP services?

Do you help in the credentialing process is we hire new providers to the practice?

What if during the contract period I get really sick and cannot continue to practice?  Am I responsible for fulfilling out the remainder of the contract?

Are you going to retire soon?  I want to contract with your company and know I can entrust my practice to you but what if you retire, what happens if you are not at the helm?  I am worried about that scenario?

These are commonly asked questions by potential clients